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True 4x4 hardware, multiple differential locks, and 6kW V2L capability mean it performs just as well off-road as it does off the charger.",[1573,1576,1580,1583,1586,1591,1597,1601,1605],{"_uid":1574,"feature":1575,"top_text":962,"component":963,"bottom_text":964,"bold_call_out":965},"8401daef-b1f6-4b0f-b6ab-e2d23789de01",[961],{"_uid":1577,"feature":1578,"top_text":1376,"component":963,"bottom_text":1579,"bold_call_out":972},"9b68de88-7c55-41e2-a7fa-fd60e5f0ce7c",[969],"kW@rpm",{"_uid":1581,"feature":1582,"top_text":976,"component":963,"bottom_text":977,"bold_call_out":978},"a62f7220-97da-4f24-a1bc-f2279ae68a90",[969],{"_uid":1584,"feature":1585,"top_text":983,"component":963,"bottom_text":1042,"bold_call_out":1164},"a03e5ac0-2528-4baa-93c7-c08e481874bf",[1040],{"_uid":1587,"feature":1588,"top_text":1589,"component":963,"bottom_text":1053,"bold_call_out":1590},"6f0e8525-eed7-4d1a-a4a9-0ee98f1209a5",[995],"C02 emissions","39",{"_uid":1592,"feature":1593,"top_text":1594,"component":963,"bottom_text":1595,"bold_call_out":1596},"27259948-b9a2-423e-8c6c-d418f5088f2a",[1002],"nedc range (combined)","km#","1,060",{"_uid":1598,"feature":1599,"top_text":1600,"component":963,"bottom_text":1017,"bold_call_out":1018},"3d1b76c6-5e42-43ce-bacf-4b6be06bb25a",[1015],"fast dc charging",{"_uid":1602,"feature":1603,"top_text":1010,"component":963,"bottom_text":1184,"bold_call_out":1604},"db91b230-a822-4384-aec7-202a3b01a00c",[1009],"6Kw Output",{"_uid":1606,"feature":1607,"top_text":1059,"component":963,"bottom_text":1060,"bold_call_out":1608},"c9e0288f-ad1f-430d-9740-09d70ce527c1",[1058],"3,500",{"_uid":1610,"text":1611,"features":1612,"component":916,"powertrain":146},"4feb5235-3f82-4aa7-b490-9487705cd308","The Cannon Alpha's 2.4L turbo diesel is built for the long run. With a 3,500kg braked towing capacity and diesel efficiency that counts on high-km highway runs, it's the pick for regional buyers and anyone towing a caravan or boat regularly. No change to your refuelling habits.",[1613,1617,1622,1626,1630,1634],{"_uid":1614,"feature":1615,"top_text":962,"component":963,"bottom_text":1616,"bold_call_out":1195},"d5ea5411-91fb-4c43-a9ef-185c89f4a087",[1192],"Turbo Diesel",{"_uid":1618,"feature":1619,"top_text":1620,"component":963,"bottom_text":971,"bold_call_out":1621},"1be6da83-ad03-49d1-971c-58c5f1cf6e37",[969],"Max power","135",{"_uid":1623,"feature":1624,"top_text":1625,"component":963,"bottom_text":977,"bold_call_out":1205},"e2b8cc3b-848d-4032-8628-f16c4e8078fe",[969],"max torque",{"_uid":1627,"feature":1628,"top_text":1364,"component":963,"bottom_text":1048,"bold_call_out":1629},"e5978366-16e3-46b2-9316-1d78384e340b",[969],"8.9",{"_uid":1631,"feature":1632,"top_text":1589,"component":963,"bottom_text":1053,"bold_call_out":1633},"aa33ce87-444b-4c43-b738-83ec87eef100",[995],"234",{"_uid":1635,"feature":1636,"top_text":1059,"component":963,"bottom_text":1060,"bold_call_out":1608},"a76f34e3-7c0a-4be5-a272-73a1c2609733",[1058],{"id":102,"alt":102,"name":18,"focus":102,"title":102,"source":102,"filename":18,"copyright":102,"fieldtype":41,"meta_data":1638},{},"Build and Configure your Cannon Alpha - Customise your Luxurious Ute",{"id":18,"url":1641,"linktype":41,"fieldtype":20,"cached_url":1641},"https:\u002F\u002Fa.storyblok.com\u002Ff\u002F256395\u002Fx\u002F81e4051d1f\u002Fcannon-alpha-brochure-au.pdf",{"id":18,"url":1643,"linktype":41,"fieldtype":20,"cached_url":1643},"https:\u002F\u002Fa.storyblok.com\u002Ff\u002F256395\u002Fx\u002F51d05564ff\u002Fcannon-alpha-brochure-nz.pdf","Hybrid Ute",{"id":1646,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":1647,"copyright":18,"fieldtype":41,"meta_data":1648,"is_external_url":43},121013251647409,"https:\u002F\u002Fa.storyblok.com\u002Ff\u002F256395\u002F214x120\u002Ffa187964d1\u002Foutline-cannon-alpha.svg",{},"Personalise your Cannon Alpha with our build tool. Create a vehicle that's uniquely yours with various exterior and trim colour options available.","cannon-alpha","nz\u002Fcar-configurator\u002Fmodels\u002Fcannon-alpha\u002F",-50,[],472348385,"15d08ef9-4ee2-4a86-955c-aece66bfe998","2024-04-04T03:02:19.172Z",[],"car-configurator\u002Fmodels\u002Fcannon-alpha\u002F",[1660],{"path":1658,"name":102,"lang":80,"published":22},[],{"story":1663,"cv":896,"rels":3245,"links":3246},{"name":427,"created_at":1664,"published_at":1665,"updated_at":1666,"id":1667,"uuid":425,"content":1668,"slug":3235,"full_slug":3236,"sort_by_date":102,"position":619,"tag_list":3237,"is_startpage":22,"parent_id":3238,"meta_data":102,"group_id":3239,"first_published_at":3240,"release_id":102,"lang":80,"path":102,"alternates":3241,"default_full_slug":3242,"translated_slugs":3243},"2024-02-06T22:03:59.953Z","2026-04-02T02:48:13.090Z","2026-04-02T02:48:13.123Z",438885158,{"_uid":1669,"body":1670,"locale":18,"noindex":43,"component":3229,"meta_image":3230,"meta_title":3232,"invert_logo":43,"finance_logo":43,"navbar_solid":22,"enableBackground":43,"meta_description":3233,"menu_button_color":678,"sticky_bottom_cta":3234,"hide_header_footer":43},"ab77ae84-d201-4781-8bbc-b5452e56eec6",[1671,3197,3217],{"_uid":1672,"component":1673,"accordions":1674,"large_heading":3195,"small_heading":3196},"0677712e-5f86-40c6-a559-f11e9c924635","AccordionBlock",[1675,2038,2289,2428,2677,2691,2712,2819,2836,2869,2928,2945,2969,2983,2997,3061,3076,3148,3172],{"_uid":1676,"items":1677,"heading":2036,"component":2037},"70ccdfce-ad56-4aae-95cd-ddab45528f6d",[1678,1712,1733,1786,1808,1817,1834,1844,1863,1901,1947,1960,1981,1990,2014,2027],{"_uid":1679,"title":1680,"content":1681,"component":1711,"left_align_answer":43},"eb7dc289-4691-4a68-8e13-e102983f3d3f","My vehicle is displaying an error message, what do I do?",{"type":1480,"content":1682},[1683,1687],{"type":1483,"content":1684},[1685],{"text":1686,"type":1488},"In the event that your vehicle displays a fault, we would recommend contacting GWM Roadside Assistance on the number below to arrange an inspection at your vehicle location.",{"type":1483,"content":1688},[1689,1691,1699,1701,1702,1703,1705],{"text":1690,"type":1488},"GWM Assistance: ",{"text":1692,"type":1488,"marks":1693},"0800 492 774",[1694],{"type":1695,"attrs":1696},"link",{"href":1697,"uuid":102,"anchor":102,"target":1698,"linktype":672},"tel:0800492774","_self",{"text":1700,"type":1488},".",{"type":1504},{"type":1504},{"text":1704,"type":1488},"If you do not have an active Roadside Assistance policy, we would recommend contacting your local GWM Service location. They will be able to provide you guidance on what to do and how to proceed.",{"text":1706,"type":1488,"marks":1707}," ",[1708],{"type":1709,"attrs":1710},"textStyle",{"color":18},"AccordionItem",{"_uid":1713,"title":1714,"content":1715,"component":1711,"left_align_answer":43},"9c683750-ba23-4f55-9777-7f86523f39ea","I need to contact GWM Australia and New Zealand regarding a concern I have with my vehicle and\u002For a dealership. What is the process and how do I raise it?",{"type":1480,"content":1716},[1717],{"type":1483,"content":1718},[1719,1721,1725,1726,1727,1729],{"text":1720,"type":1488},"In the event you need further assistance outside the dealership support, you can contact GWM Customer Service through our GWM contact form on the following link: ",{"text":397,"type":1488,"marks":1722},[1723],{"type":1695,"attrs":1724},{"href":396,"uuid":395,"anchor":102,"target":1698,"linktype":19},{"type":1504},{"type":1504},{"text":1728,"type":1488},"To assist you quickly, please provide us with the dealership and your VIN (Vehicle Identification Number). We will have a team member contact you as soon as possible.",{"text":1706,"type":1488,"marks":1730},[1731],{"type":1709,"attrs":1732},{"color":18},{"_uid":1734,"title":1735,"content":1736,"component":1711,"left_align_answer":43},"a69035a7-2aee-44db-9715-8362bee4ec90","Where do I locate my Vehicle Identification Number (VIN)? ",{"type":1480,"content":1737},[1738,1752,1762,1772],{"type":1483,"content":1739},[1740,1742,1743,1748,1749,1751],{"text":1741,"type":1488},"You are able to find the VIN on the following locations: ",{"type":1504},{"text":1744,"type":1488,"marks":1745},"Engine Bay ",[1746],{"type":1747},"bold",{"type":1504},{"text":1750,"type":1488},"The VIN will be printed on a silver sticker or plate. ",{"type":1504},{"type":1483,"content":1753},[1754,1758,1759,1761],{"text":1755,"type":1488,"marks":1756},"Windscreen ",[1757],{"type":1747},{"type":1504},{"text":1760,"type":1488},"The VIN is displayed on the lower, passenger’s side of the windscreen exterior. ",{"type":1504},{"type":1483,"content":1763},[1764,1768,1769,1771],{"text":1765,"type":1488,"marks":1766},"Registration or Insurance Paperwork ",[1767],{"type":1747},{"type":1504},{"text":1770,"type":1488},"The VIN will be printed on your vehicle registration or insurance papers. ",{"type":1504},{"type":1483,"content":1773},[1774,1778,1779,1781],{"text":1775,"type":1488,"marks":1776},"GWM Service Booklet",[1777],{"type":1747},{"type":1504},{"text":1780,"type":1488},"The VIN can be found on the inside cover of your GWM Service Schedule booklet.",{"text":1782,"type":1488,"marks":1783},"  ",[1784],{"type":1709,"attrs":1785},{"color":18},{"_uid":1787,"title":1788,"content":1789,"component":1711,"left_align_answer":43},"a3fdb011-afa2-4722-97f1-1ea004679a76","I have a technical question concerning a particular feature on my vehicle. Can you help?",{"type":1480,"content":1790},[1791],{"type":1483,"content":1792},[1793,1795,1796,1798,1799,1801,1807],{"text":1794,"type":1488},"Each GWM vehicle is supplied with an Owner’s Manual that contains information on the technical features installed.",{"type":1504},{"text":1797,"type":1488},"Should you require further support, we recommend you contact your local GWM Service department.",{"type":1504},{"text":1800,"type":1488},"Dealerships can be found ",{"text":1802,"type":1488,"marks":1803},"here",[1804],{"type":1695,"attrs":1805},{"href":1806,"uuid":352,"anchor":102,"target":1698,"linktype":19},"\u002Fdealer-locator",{"text":1700,"type":1488},{"_uid":1809,"title":1810,"content":1811,"component":1711,"left_align_answer":43},"c82729a1-ccd8-438a-bc58-a884869ebe50","Is GWM Australia and New Zealand one company or two?",{"type":1480,"content":1812},[1813],{"type":1483,"content":1814},[1815],{"text":1816,"type":1488},"While our organisation functions as a unified entity, we each strategically manage our two distinct markets. Although we collaborate closely, certain departments operate from their respective countries, ensuring localised service expertise and specialised sales knowledge.",{"_uid":1818,"title":1819,"content":1820,"component":1711,"left_align_answer":43},"7c86d48d-0d94-4364-a88f-d47279175c77","I am looking at transporting my vehicle overseas, what should I know? ",{"type":1480,"content":1821},[1822],{"type":1483,"content":1823},[1824,1826,1827,1828,1830],{"text":1825,"type":1488},"Servicing Requirements, Warranty, and Roadside Assistance are provided by the respective GWM importer or National Sales Centre (NSC). Unfortunately, we are unable to provide a warranty on vehicles to\u002Ffrom another country. Each market has different requirements, as a result, parts and maintenance may vary between countries. ",{"type":1504},{"type":1504},{"text":1829,"type":1488},"This includes New Zealand to\u002Ffrom Australian markets. However, we will endeavour to support your vehicle, on a case-by-case basis.",{"text":1706,"type":1488,"marks":1831},[1832],{"type":1709,"attrs":1833},{"color":18},{"_uid":1835,"title":1836,"content":1837,"component":1711,"left_align_answer":43},"ee9d8331-dd27-4e9d-bd03-29b6a1ece388","I have lost and\u002For need a replacement key – who should I contact?",{"type":1480,"content":1838},[1839],{"type":1483,"attrs":1840,"content":1841},{"textAlign":102},[1842],{"text":1843,"type":1488},"To replace a lost or stolen key, you will need to contact the service department of your local GWM dealership, once you verify your ownership, they will be able to assist you. Please note that replacement and programming fees will apply.",{"_uid":1845,"title":1846,"content":1847,"component":1711,"left_align_answer":43},"d32b9571-e133-490a-a433-33b6070097c8","Can I contact GWM Australia and New Zealand  to purchase a part for my vehicle?",{"type":1480,"content":1848},[1849],{"type":1483,"content":1850},[1851,1853,1854,1856,1861],{"text":1852,"type":1488},"GWM Australia and New Zealand does not have the ability to supply parts directly to customers. ",{"type":1504},{"text":1855,"type":1488},"We would recommend contacting the Parts department at your ",{"text":1857,"type":1488,"marks":1858},"local GWM dealership",[1859],{"type":1695,"attrs":1860},{"href":1806,"uuid":352,"anchor":102,"target":1698,"linktype":19},{"text":1862,"type":1488}," for pricing, availability, and installation.",{"_uid":1864,"title":1865,"content":1866,"component":1711,"left_align_answer":43},"5eb17b82-1be6-4087-9ae4-772664c89fb6","I have locked myself out of my car. What do I do?",{"type":1480,"content":1867},[1868],{"type":1483,"content":1869},[1870,1872,1873,1875,1880,1882,1883,1885,1889,1891,1892,1894,1899],{"text":1871,"type":1488},"In this situation, we recommend any of the following:",{"type":1504},{"text":1874,"type":1488},"- If you have a spare key, call a friend or family member and ask if they can assist you in bringing",{"text":1876,"type":1488,"marks":1877},"  ",[1878],{"type":1709,"attrs":1879},{"color":18},{"text":1881,"type":1488},"the spare key.",{"type":1504},{"text":1884,"type":1488},"- If you are a member of GWM Roadside Assistance, please contact them on ",{"text":1692,"type":1488,"marks":1886},[1887],{"type":1695,"attrs":1888},{"href":1697,"uuid":102,"anchor":102,"target":1698,"linktype":672},{"text":1890,"type":1488}," - They will be able to assist you. ",{"type":1504},{"text":1893,"type":1488},"- Contact your ",{"text":1895,"type":1488,"marks":1896},"local GWM dealership Service Department",[1897],{"type":1695,"attrs":1898},{"href":353,"uuid":352,"anchor":102,"target":1698,"linktype":19},{"text":1900,"type":1488},", who can advise you on options.",{"_uid":1902,"title":1903,"content":1904,"component":1711,"left_align_answer":43},"16feb336-1d31-42b8-a072-d033aa689667","My vehicle is not getting the same fuel consumption as advertised",{"type":1480,"content":1905},[1906],{"type":1483,"content":1907},[1908,1910,1911,1913,1914,1916,1917,1919,1920,1922,1923,1925,1926,1928,1929,1933,1934,1936,1940,1941,1943],{"text":1909,"type":1488},"Below are some factors that can affect fuel consumption:",{"type":1504},{"text":1912,"type":1488},"- High speeds - Driving fast will result in high fuel consumption.",{"type":1504},{"text":1915,"type":1488},"- Aerodynamic drag - Parts on the exterior of a vehicle such as roof racks and spoilers, or having the window open, increase air resistance resulting in higher fuel consumption.",{"type":1504},{"text":1918,"type":1488},"- Air Conditioning - Air conditioners use extra fuel when operating.",{"type":1504},{"text":1921,"type":1488},"- Vehicle Load - The more a vehicle carries the more fuel it uses. This includes carrying passengers, any extra weight, and\u002For towing.",{"type":1504},{"text":1924,"type":1488},"- Repeated short-distance driving (vehicles consume more fuel when cold).",{"type":1504},{"text":1927,"type":1488},"- Frequently driving in Stop and Go conditions.",{"type":1504},{"text":1706,"type":1488,"marks":1930},[1931],{"type":1709,"attrs":1932},{"color":18},{"type":1504},{"text":1935,"type":1488},"The Green Vehicle Guide website advises the Fuel Consumption Label contains results based on a standard test procedure, so customers can reliably compare the performance of different models under the same test conditions.",{"text":1876,"type":1488,"marks":1937},[1938],{"type":1709,"attrs":1939},{"color":18},{"type":1504},{"text":1942,"type":1488},"However, no test can simulate all possible combinations of traffic conditions, climate, driver behaviour, and vehicle maintenance.",{"text":1782,"type":1488,"marks":1944},[1945],{"type":1709,"attrs":1946},{"color":18},{"_uid":1948,"title":1949,"content":1950,"component":1711,"left_align_answer":43},"ec40159a-3cf7-4dfe-b8a6-fd0a354f1eb2","What do I do if I have put the wrong fuel in my car?",{"type":1480,"content":1951},[1952],{"type":1483,"content":1953},[1954,1956,1957,1958],{"text":1955,"type":1488},"If you have accidentally put the wrong fuel in your vehicle (petrol in a diesel tank\u002Fdiesel in a petrol tank), do not turn on the ignition or start the engine. This will circulate the contaminated fuel and increase the risk of damage to your vehicle.",{"type":1504},{"type":1504},{"text":1959,"type":1488},"Your vehicle should be towed to your nearest GWM Service Centre. The contaminated fuel will need to be removed and replaced with clean fuel before the vehicle can be started. Please note that any damage caused by the use of incorrect fuel will not be covered by warranty.",{"_uid":1961,"title":1962,"content":1963,"component":1711,"left_align_answer":43},"4ce20efb-7000-41ca-9b3e-fbf106269e64","How do I update the ownership records for my vehicle?",{"type":1480,"content":1964},[1965],{"type":1483,"attrs":1966,"content":1967},{"textAlign":102},[1968,1973],{"text":1969,"type":1488,"marks":1970},"Please complete the change of ownership form. You can either complete the online version or the paper form located in the back of your service booklet and send it to us via email, to ",[1971],{"type":1709,"attrs":1972},{"color":18},{"text":1974,"type":1488,"marks":1975},"cs@gwmanz.com",[1976,1979],{"type":1695,"attrs":1977},{"href":1978,"uuid":102,"anchor":102,"target":102,"linktype":672},"mailto:cs@gwmanz.com",{"type":1709,"attrs":1980},{"color":18},{"_uid":1982,"title":1983,"content":1984,"component":1711,"left_align_answer":43},"c1256ac8-4e18-48bf-b47d-5aef52d14c7b","I have just bought a pre-owned vehicle. How can I obtain a copy of the service history?",{"type":1480,"content":1985},[1986],{"type":1483,"content":1987},[1988],{"text":1989,"type":1488},"GWM Australia and New Zealand do not keep detailed information on vehicles’ servicing history. If the Maintenance & Warranty booklet is not in the vehicle, you can ask your place of purchase for any maintenance documentation. Alternatively, if you know which GWM Service Centre has maintained the vehicle, you can contact them directly for further assistance.",{"_uid":1991,"title":1992,"content":1993,"component":1711,"left_align_answer":43},"2091f695-ab80-4c82-9cac-5fce90a49aad","I do not wish to receive any further information from GWM Australia. How do I remove myself from mailing lists?",{"type":1480,"content":1994},[1995],{"type":1483,"content":1996},[1997,1999,2005,2007,2008,2010],{"text":1998,"type":1488},"If you would like to opt out of future communications from GWM Australia and New Zealand, please notify us by completing our ",{"text":2000,"type":1488,"marks":2001},"contact form",[2002],{"type":1695,"attrs":2003},{"href":2004,"uuid":395,"anchor":102,"target":1698,"linktype":19},"\u002Fcontact-us\u002F",{"text":2006,"type":1488},", or clicking unsubscribe at the bottom of the email. ",{"type":1504},{"text":2009,"type":1488},"Please be aware, however, that we are required to contact you should a Safety Recall Notice be issued for your vehicle. Note, that we do not have control of dealership emails.",{"text":1706,"type":1488,"marks":2011},[2012],{"type":1709,"attrs":2013},{"color":18},{"_uid":2015,"title":2016,"content":2017,"component":1711,"left_align_answer":43},"cf22ecf6-0162-41d4-80f6-1b7ee999769b","I have fitted the temporary wheel that was supplied with my vehicle. How long can it be used?",{"type":1480,"content":2018},[2019],{"type":1483,"content":2020},[2021,2023,2024,2025],{"text":2022,"type":1488},"We recommend the temporary tyre be replaced with a full size tyre as soon as possible. Please use it to drive the vehicle to a tyre shop or GWM service centre.",{"type":1504},{"type":1504},{"text":2026,"type":1488},"The temporary tyre is smaller and can only be driven at a maximum of 80 km\u002Fh with this tyre fitted. Refer to your Owner’s Manual for further information.",{"_uid":2028,"title":2029,"content":2030,"component":1711,"left_align_answer":43},"72487254-195c-4e86-aa03-b77fcf82cef1","My vehicle is not fitted with a spare tyre, what do I do?",{"type":1480,"content":2031},[2032],{"type":1483,"content":2033},[2034],{"text":2035,"type":1488},"Some vehicles come equipped with an air compressor and liquid puncture repair kit that can be used in the event of a puncture. This is a temporary remedy for a flat tyre. We recommend that you have the tyre repaired by a reputable tyre repair shop. Please follow the instructions in your owner’s manual for the correct use of the air compressor and liquid puncture repair kit.","General","Accordion",{"_uid":2039,"items":2040,"heading":2288,"component":2037},"604fbf0e-1488-4bbb-89d8-bf7b1cb65951",[2041,2090,2186,2211,2238,2248,2258],{"_uid":2042,"title":2043,"content":2044,"component":1711,"left_align_answer":43},"ecb607c0-2d28-4e5e-9fcb-22424245eb58","Which vehicles are compatible with the GWM App?",{"type":1480,"content":2045},[2046,2054,2062,2070],{"type":1483,"attrs":2047,"content":2048},{"textAlign":102},[2049],{"text":2050,"type":1488,"marks":2051},"·         Tank 300 (HEV & Diesel) – Not the Petrol",[2052],{"type":1709,"attrs":2053},{"color":18},{"type":1483,"attrs":2055,"content":2056},{"textAlign":102},[2057],{"text":2058,"type":1488,"marks":2059},"·         Tank 500 (HEV & PHEV & Diesel)",[2060],{"type":1709,"attrs":2061},{"color":18},{"type":1483,"attrs":2063,"content":2064},{"textAlign":102},[2065],{"text":2066,"type":1488,"marks":2067},"·         Cannon Alpha (HEV & PHEV & Diesel)",[2068],{"type":1709,"attrs":2069},{"color":18},{"type":1483,"attrs":2071,"content":2072},{"textAlign":102},[2073,2078,2085],{"text":2074,"type":1488,"marks":2075},"·         H6 3",[2076],{"type":1709,"attrs":2077},{"color":18},{"text":2079,"type":1488,"marks":2080},"rd",[2081,2083],{"type":1709,"attrs":2082},{"color":18},{"type":2084},"italic",{"text":2086,"type":1488,"marks":2087}," Generation (PHEV) (Post July 2025)",[2088],{"type":1709,"attrs":2089},{"color":18},{"_uid":2091,"title":2092,"content":2093,"component":1711,"left_align_answer":43},"a6d0e35c-e977-488c-9a3f-55fe99cf9c75","How do I link my vehicle to the GWM App?",{"type":1480,"content":2094},[2095,2110,2118,2126,2134,2142,2150,2158,2166],{"type":1483,"attrs":2096,"content":2097},{"textAlign":102},[2098,2103],{"text":2099,"type":1488,"marks":2100},"First, fill out the consent form using this link: ",[2101],{"type":1709,"attrs":2102},{"color":18},{"text":2104,"type":1488,"marks":2105},"https:\u002F\u002Fforms.gwmanz.com\u002F240138534133852?gwmApp54=Yes",[2106,2108],{"type":1695,"attrs":2107},{"href":2104,"uuid":102,"anchor":102,"target":671,"linktype":672},{"type":1709,"attrs":2109},{"color":18},{"type":1483,"attrs":2111,"content":2112},{"textAlign":102},[2113],{"text":2114,"type":1488,"marks":2115},"Once the consent form is completed, follow these steps to link your vehicle:",[2116],{"type":1709,"attrs":2117},{"color":18},{"type":1483,"attrs":2119,"content":2120},{"textAlign":102},[2121],{"text":2122,"type":1488,"marks":2123},"1.       Tap \"User\" on your vehicle's interface",[2124],{"type":1709,"attrs":2125},{"color":18},{"type":1483,"attrs":2127,"content":2128},{"textAlign":102},[2129],{"text":2130,"type":1488,"marks":2131},"2.       Login with your credentials",[2132],{"type":1709,"attrs":2133},{"color":18},{"type":1483,"attrs":2135,"content":2136},{"textAlign":102},[2137],{"text":2138,"type":1488,"marks":2139},"3.       Tap the email field and enter your email address",[2140],{"type":1709,"attrs":2141},{"color":18},{"type":1483,"attrs":2143,"content":2144},{"textAlign":102},[2145],{"text":2146,"type":1488,"marks":2147},"4.       Tap \"Get Code\" to receive a verification code",[2148],{"type":1709,"attrs":2149},{"color":18},{"type":1483,"attrs":2151,"content":2152},{"textAlign":102},[2153],{"text":2154,"type":1488,"marks":2155},"5.       Enter the verification code when it arrives in your email",[2156],{"type":1709,"attrs":2157},{"color":18},{"type":1483,"attrs":2159,"content":2160},{"textAlign":102},[2161],{"text":2162,"type":1488,"marks":2163},"Important: You must use the same email address that  as used at the time of purchase for the linking process to be successful.",[2164],{"type":1709,"attrs":2165},{"color":18},{"type":1483,"attrs":2167,"content":2168},{"textAlign":102},[2169,2174,2181],{"text":2170,"type":1488,"marks":2171},"Here is the link to the video guide: ",[2172],{"type":1709,"attrs":2173},{"color":18},{"text":2175,"type":1488,"marks":2176},"https:\u002F\u002Fwww.gwmanz.com\u002Fau\u002Fownership\u002Fvideoguides?model=gwm-app&video=",[2177,2179],{"type":1695,"attrs":2178},{"href":2175,"uuid":102,"anchor":102,"target":102,"linktype":672},{"type":1709,"attrs":2180},{"color":18},{"text":2182,"type":1488,"marks":2183},"  ",[2184],{"type":1709,"attrs":2185},{"color":18},{"_uid":2187,"title":2188,"content":2189,"component":1711,"left_align_answer":43},"40af0891-9701-4bb1-9d8f-17d27a650b16","How do I activate SIM for my business account?",{"type":1480,"content":2190},[2191],{"type":1483,"attrs":2192,"content":2193},{"textAlign":102},[2194,2199,2207],{"text":2195,"type":1488,"marks":2196},"If your vehicle is under a business account please contact us directly to activate your SIM as business accounts require manual activation. Please ",[2197],{"type":1709,"attrs":2198},{"color":18},{"text":2200,"type":1488,"marks":2201},"contact us",[2202,2205],{"type":1695,"attrs":2203},{"href":2204,"uuid":102,"anchor":102,"target":102,"linktype":672},"https:\u002F\u002Fwww.gwmanz.com\u002Fau\u002Fcontact-us\u002F",{"type":1709,"attrs":2206},{"color":18},{"text":1700,"type":1488,"marks":2208},[2209],{"type":1709,"attrs":2210},{"color":18},{"_uid":2212,"title":2213,"content":2214,"component":1711,"left_align_answer":43},"1f42a01a-4055-476f-a9f8-4c66fc03ea4a","How do I link my second-hand GWM vehicle to the app?",{"type":1480,"content":2215},[2216,2221,2231,2236],{"type":1483,"attrs":2217,"content":2218},{"textAlign":102},[2219],{"text":2220,"type":1488},"As a second-hand owner, you must first complete the change of ownership process before linking your vehicle to the GWM App.",{"type":1483,"attrs":2222,"content":2223},{"textAlign":102},[2224,2225,2229],{"text":1969,"type":1488},{"text":1974,"type":1488,"marks":2226},[2227],{"type":1695,"attrs":2228},{"href":1978,"uuid":102,"anchor":102,"target":102,"linktype":672},{"text":2230,"type":1488}," ",{"type":1483,"attrs":2232,"content":2233},{"textAlign":102},[2234],{"text":2235,"type":1488},"Important: The ownership change must be completed first, as the app linking process requires your details to match our system records.",{"type":1483,"attrs":2237},{"textAlign":102},{"_uid":2239,"title":2240,"content":2241,"component":1711,"left_align_answer":43},"6afd9485-51d0-443b-8205-fec4822ebe59","What does \"Enter a valid VIN\" mean when trying to link my vehicle to the GWM App?",{"type":1480,"content":2242},[2243],{"type":1483,"attrs":2244,"content":2245},{"textAlign":102},[2246],{"text":2247,"type":1488},"The \"Enter a valid VIN\" error appears when you attempt to link a vehicle model that isn't compatible with the GWM App.",{"_uid":2249,"title":2250,"content":2251,"component":1711,"left_align_answer":43},"b4d5f053-bea5-402d-8bd3-d78da0b217e5","What does \"invalid VIN\" mean when trying to link my vehicle to the GWM App?",{"type":1480,"content":2252},[2253],{"type":1483,"attrs":2254,"content":2255},{"textAlign":102},[2256],{"text":2257,"type":1488},"The “Invalid VIN” message means you are entering a VIN incorrectly.",{"_uid":2259,"title":2260,"content":2261,"component":1711,"left_align_answer":43},"19eac0b7-b8e2-4f96-a47e-e69c6093d0a4","What does \"vehicle bound by other user\" mean when trying to link my vehicle to the GWM App?",{"type":1480,"content":2262},[2263,2268],{"type":1483,"attrs":2264,"content":2265},{"textAlign":102},[2266],{"text":2267,"type":1488},"This error means the ownership records in our system don't match the details you're entering when trying to link your vehicle to the app. This happens when there's a mismatch between your registration details and our records.",{"type":1483,"attrs":2269,"content":2270},{"textAlign":102},[2271,2276,2282,2283],{"text":2272,"type":1488,"marks":2273},"You will need to contact us directly for assistance to correct the data mismatch via the ",[2274],{"type":1709,"attrs":2275},{"color":18},{"text":397,"type":1488,"marks":2277},[2278,2280],{"type":1695,"attrs":2279},{"href":2204,"uuid":102,"anchor":102,"target":102,"linktype":672},{"type":1709,"attrs":2281},{"color":18},{"text":2230,"type":1488},{"text":2284,"type":1488,"marks":2285},"form.",[2286],{"type":1709,"attrs":2287},{"color":18},"SIM Activation ",{"_uid":2290,"items":2291,"heading":439,"component":2037},"d6961d04-4149-4702-9515-8d9f1726d6ec",[2292,2406,2415],{"_uid":2293,"title":2294,"content":2295,"component":1711,"left_align_answer":43},"9fe84077-e88d-4dd9-b7a9-9b40bcdcdf75","Can I have my GWM vehicle serviced by myself or by an independent\u002Fnon-authorised GWM repairer?",{"type":1480,"content":2296},[2297,2317,2325,2333,2343,2357,2365,2373,2381,2389,2398],{"type":1483,"attrs":2298,"content":2299},{"textAlign":102},[2300,2305,2313],{"text":2301,"type":1488,"marks":2302},"Yes, you can have your vehicle serviced outside the GWM dealership network. We recommend you service your vehicle as per the ",[2303],{"type":1709,"attrs":2304},{"color":18},{"text":2306,"type":1488,"marks":2307},"GWM Service Guide",[2308,2311],{"type":1695,"attrs":2309},{"href":2310,"uuid":102,"anchor":102,"target":102,"linktype":672},"https:\u002F\u002Fwww.gwmanz.com\u002Fau\u002Fownership\u002Fservice",{"type":1709,"attrs":2312},{"color":18},{"text":1700,"type":1488,"marks":2314},[2315],{"type":1709,"attrs":2316},{"color":18},{"type":1483,"attrs":2318,"content":2319},{"textAlign":102},[2320],{"text":2321,"type":1488,"marks":2322},"We understand that sometimes you may need to service your vehicle at a non-authorised GWM dealership for various reasons.",[2323],{"type":1709,"attrs":2324},{"color":18},{"type":1483,"attrs":2326,"content":2327},{"textAlign":102},[2328],{"text":2329,"type":1488,"marks":2330},"Please note that warranty claims, recalls,and software updates can only be done by authorised GWM dealerships.",[2331],{"type":1709,"attrs":2332},{"color":18},{"type":1483,"attrs":2334,"content":2335},{"textAlign":102},[2336],{"text":2337,"type":1488,"marks":2338},"To protect your warranty coverage when using non-authorised GWM dealership mechanics:",[2339,2341],{"type":1709,"attrs":2340},{"color":18},{"type":2342},"underline",{"type":1483,"attrs":2344,"content":2345},{"textAlign":102},[2346,2351],{"text":2347,"type":1488,"marks":2348},"·         Provide your mechanic with a copy of your ",[2349],{"type":1709,"attrs":2350},{"color":18},{"text":2306,"type":1488,"marks":2352},[2353,2355],{"type":1695,"attrs":2354},{"href":2310,"uuid":102,"anchor":102,"target":102,"linktype":672},{"type":1709,"attrs":2356},{"color":18},{"type":1483,"attrs":2358,"content":2359},{"textAlign":102},[2360],{"text":2361,"type":1488,"marks":2362},"·         Ensure all scheduled service items are completed according to GWM requirements",[2363],{"type":1709,"attrs":2364},{"color":18},{"type":1483,"attrs":2366,"content":2367},{"textAlign":102},[2368],{"text":2369,"type":1488,"marks":2370},"·         Keep detailed records of all work performed, including part numbers, lubricants used, mileage, and service dates",[2371],{"type":1709,"attrs":2372},{"color":18},{"type":1483,"attrs":2374,"content":2375},{"textAlign":102},[2376],{"text":2377,"type":1488,"marks":2378},"·         We recommend using genuine GWM parts",[2379],{"type":1709,"attrs":2380},{"color":18},{"type":1483,"attrs":2382,"content":2383},{"textAlign":102},[2384],{"text":2385,"type":1488,"marks":2386},"·         Retain all invoices and documentation",[2387],{"type":1709,"attrs":2388},{"color":18},{"type":1483,"attrs":2390,"content":2391},{"textAlign":102},[2392],{"text":2393,"type":1488,"marks":2394},"Important:",[2395,2397],{"type":1709,"attrs":2396},{"color":18},{"type":2342},{"type":1483,"attrs":2399,"content":2400},{"textAlign":102},[2401],{"text":2402,"type":1488,"marks":2403},"GWM Australia recommends using authorised GWM Service Centres for optimal results. If issues arise that are directly related to incorrect servicing, any repairs required may not be covered by warranty.",[2404],{"type":1709,"attrs":2405},{"color":18},{"_uid":2407,"title":2408,"content":2409,"component":1711,"left_align_answer":43},"1bb97fd6-dcba-4920-bcf4-b48bad62a870","Will I be provided with a loan vehicle during a service?",{"type":1480,"content":2410},[2411],{"type":1483,"content":2412},[2413],{"text":2414,"type":1488},"Most GWM Dealerships do have courtesy cars available, however, a fee may be charged - Please note, that they are subject to availability. We recommend you discuss the options available when booking your vehicle for a Service.",{"_uid":2416,"title":2417,"content":2418,"component":1711,"left_align_answer":43},"6c916019-9620-4707-b3b4-45b6bf3edbde","How often do I need to rotate my tyres?",{"type":1480,"content":2419},[2420],{"type":1483,"content":2421},[2422,2424,2425,2426],{"text":2423,"type":1488},"To correct uneven tyre wear and help extend tyre life, it is typically advised that tyre rotation be performed according to the maintenance plan provided in your vehicle's Owner's Manual.",{"type":1504},{"type":1504},{"text":2427,"type":1488},"When rotating the tyres, look for uneven wear or damage. Your local GWM Dealership can best advise you on a tyre rotation strategy that is suited to your specific driving needs.",{"_uid":2429,"items":2430,"heading":409,"component":2037},"64aa1c30-e3eb-4fb1-8ec8-0257746567f0",[2431,2448,2457,2473,2496,2512,2521,2530,2559,2568,2591,2600,2618,2630,2653,2666],{"_uid":2432,"title":2433,"content":2434,"component":1711,"left_align_answer":43},"b223ab11-d769-4ca6-a67b-75174024d3bc","Does towing a caravan or trailer impact on my warranty?",{"type":1480,"content":2435},[2436],{"type":1483,"content":2437},[2438,2440,2441,2442,2444,2445,2446],{"text":2439,"type":1488},"We recommend your GWM dealership fit genuine GWM towing equipment. Please ensure you tow within the limits of your vehicle’s capabilities, as instructed in the Owner’s Manual, or contact GWM Customer Service.",{"type":1504},{"type":1504},{"text":2443,"type":1488},"Warranty limitations may apply if your vehicle is damaged due to improper use whilst towing.",{"type":1504},{"type":1504},{"text":2447,"type":1488},"Please refer to the information in your Owner’s Manual regarding the towing specifications for your vehicle.",{"_uid":2449,"title":2450,"content":2451,"component":1711,"left_align_answer":43},"03549f82-b182-4156-9d47-aa5b84e77aa6","What does my warranty cover?",{"type":1480,"content":2452},[2453],{"type":1483,"content":2454},[2455],{"text":2456,"type":1488},"Your GWM warranty covers any defect in material or workmanship in both parts and panels. Please check our Warranty page for more information.",{"_uid":2458,"title":2459,"content":2460,"component":1711,"left_align_answer":43},"04ccd7a8-a0b7-4416-9ca4-64f506215011","What should I do if I have any concerns during the warranty period?",{"type":1480,"content":2461},[2462],{"type":1483,"content":2463},[2464,2466,2471],{"text":2465,"type":1488},"Your GWM warranty covers any defect in material or workmanship in both parts and panels. If you need support, do not hesitate to call your ",{"text":2467,"type":1488,"marks":2468},"local GWM Service Centre",[2469],{"type":1695,"attrs":2470},{"href":1806,"uuid":352,"anchor":102,"target":1698,"linktype":19},{"text":2472,"type":1488},". Every GWM dealership is committed to providing support should you have a vehicle concern.",{"_uid":2474,"title":2475,"content":2476,"component":1711,"left_align_answer":43},"45aee91a-0d8a-4e28-83d6-80a07fafbbf8","Will my GWM Service Centre charge me for inspection costs when assessing my vehicle?",{"type":1480,"content":2477},[2478],{"type":1483,"content":2479},[2480,2482,2483,2485,2490,2494],{"text":2481,"type":1488},"As GWM Dealerships are independent franchises, they may choose to charge a fee to inspect your vehicle - This may happen while the dealership determines whether the vehicle is covered under the GWM warranty policy.",{"type":1504},{"text":2484,"type":1488},"Please contact your local ",{"text":2486,"type":1488,"marks":2487},"GWM Service location",[2488],{"type":1695,"attrs":2489},{"href":1806,"uuid":352,"anchor":102,"target":1698,"linktype":19},{"text":2230,"type":1488,"marks":2491},[2492],{"type":1709,"attrs":2493},{"color":18},{"text":2495,"type":1488},"to discuss further.",{"_uid":2497,"title":2498,"content":2499,"component":1711,"left_align_answer":43},"b9d6a78a-80d0-46de-9753-b9b4b97351d6","Will I be provided with a loan vehicle during warranty repairs?",{"type":1480,"content":2500},[2501],{"type":1483,"content":2502},[2503,2505,2506,2508],{"text":2504,"type":1488},"Loan vehicles are subject to availability. ",{"type":1504},{"text":2507,"type":1488},"We would recommend discussing with your GWM dealership regarding transport options.",{"text":1706,"type":1488,"marks":2509},[2510],{"type":1709,"attrs":2511},{"color":18},{"_uid":2513,"title":2514,"content":2515,"component":1711,"left_align_answer":43},"59d5f626-1a7e-4cab-92cd-a8cc0b4bfea3","If I leave a lengthy time between maintenance services, will this impact my warranty?",{"type":1480,"content":2516},[2517],{"type":1483,"content":2518},[2519],{"text":2520,"type":1488},"Regular scheduled servicing is vital to maintain the performance of your car. You should always follow the recommended service intervals as outlined in your Owner’s Manual, including any additional service requirements that your vehicle may need. GWM warranty does not cover repairs required due to inadequate maintenance.",{"_uid":2522,"title":2523,"content":2524,"component":1711,"left_align_answer":43},"c6039540-e50d-49fb-a191-af19746f4ec6","Is the GWM factory warranty transferable with the vehicle?",{"type":1480,"content":2525},[2526],{"type":1483,"content":2527},[2528],{"text":2529,"type":1488},"Yes, the warranty travels with the vehicle, not the owner.",{"_uid":2531,"title":2532,"content":2533,"component":1711,"left_align_answer":43},"8801ba5c-0ac3-4cde-8c31-a10b02c4ce1e","What is meant by the term ‘wear and tear’?",{"type":1480,"content":2534},[2535,2543],{"type":1483,"attrs":2536,"content":2537},{"textAlign":102},[2538],{"text":2539,"type":1488,"marks":2540},"Wear and tear is defined as the normal deterioration of a part or component in regard to the age of the vehicle, the distance it has travelled, and the operating conditions it has been exposed to.",[2541],{"type":1709,"attrs":2542},{"color":18},{"type":1483,"attrs":2544,"content":2545},{"textAlign":102},[2546,2551],{"text":2547,"type":1488,"marks":2548},"For specific warranty coverage details and timeframes, please refer to your ",[2549],{"type":1709,"attrs":2550},{"color":18},{"text":2552,"type":1488,"marks":2553},"GWM Warranty Terms & Conditions",[2554,2557],{"type":1695,"attrs":2555},{"href":2556,"uuid":102,"anchor":102,"target":102,"linktype":672},"https:\u002F\u002Fwww.gwmanz.com\u002Fau\u002Fownership\u002Fwarranty\u002F",{"type":1709,"attrs":2558},{"color":18},{"_uid":2560,"title":2561,"content":2562,"component":1711,"left_align_answer":43},"fcf81322-3eab-43f1-b9cd-8a287466e2f7","I have just purchased a second hand GWM vehicle. Why should I tell GWM I am the new owner when my vehicle is out of warranty?",{"type":1480,"content":2563},[2564],{"type":1483,"content":2565},[2566],{"text":2567,"type":1488},"It is important we have your correct details so we can get in touch with you for any relevant information regarding your vehicle, such as recalls or campaigns.",{"_uid":2569,"title":2570,"content":2571,"component":1711,"left_align_answer":43},"d899c56a-897a-49d5-9709-1687b247f176","Do I need to take my vehicle to a GWM Service location to have warranty work performed?",{"type":1480,"content":2572},[2573],{"type":1483,"content":2574},[2575,2577,2581,2583,2584,2585,2587],{"text":2576,"type":1488},"GWM Service locations are authorised to inspect and conduct warranty repairs on behalf of GWM Australia and New Zealand.",{"text":1706,"type":1488,"marks":2578},[2579],{"type":1709,"attrs":2580},{"color":18},{"text":2582,"type":1488},"Every GWM dealership has the knowledge, tools, and resources available to repair and keep your GWM in optimal condition. ",{"type":1504},{"type":1504},{"text":2586,"type":1488},"We are unable to guarantee repairs by third-party locations, they do not have GWM training or system access, as a result, we do not recommend this.",{"text":1706,"type":1488,"marks":2588},[2589],{"type":1709,"attrs":2590},{"color":18},{"_uid":2592,"title":2593,"content":2594,"component":1711,"left_align_answer":43},"252bd514-5a4b-4175-ad80-8f221fb53e94","If I have my vehicle serviced by someone other than a GWM Service Centre, will this affect my warranty?",{"type":1480,"content":2595},[2596],{"type":1483,"content":2597},[2598],{"text":2599,"type":1488},"If you elect to service your vehicle elsewhere, please retain all evidence of the maintenance performed, including part numbers, lubricants used, mileage, and date of service - This information may be requested should you make a claim under GWM Warranty in the future.",{"_uid":2601,"title":2602,"content":2603,"component":1711,"left_align_answer":43},"90df1716-19c2-423c-b10f-48ebfa2a2703","My vehicle is outside of warranty, but I would like assistance",{"type":1480,"content":2604},[2605],{"type":1483,"content":2606},[2607,2609,2613,2615,2616],{"text":2608,"type":1488},"At times of component failure outside the",{"text":1876,"type":1488,"marks":2610},[2611],{"type":1709,"attrs":2612},{"color":18},{"text":2614,"type":1488},"warranty period, GWM Australia and New Zealand review the reported incident in conjunction with a confirmed diagnosis from an authorised GWM dealership and on a case-by-case basis assistance may be provided based on relevant criteria such as vehicle age, mileage, service history and nature of the fault. Please be aware, as a vehicle ages, components may wear based on various factors. ",{"type":1504},{"text":2617,"type":1488},"Please note, you may have other entitlements under the NZ Consumer Protections.",{"_uid":2619,"title":2620,"content":2621,"component":1711,"left_align_answer":43},"ffbcac30-2eb7-441c-8ced-45a7a8b555b2","Does towing a caravan or trailer impact on my Warranty?",{"type":1480,"content":2622},[2623],{"type":1483,"content":2624},[2625,2627,2628,2629],{"text":2626,"type":1488},"We recommend your local GWM Service centre fit genuine GWM towing equipment. Please ensure you tow within the limits of your vehicle’s capabilities, as instructed in the Owner’s Manual or by GWM Australia and New Zealand.",{"type":1504},{"type":1504},{"text":2443,"type":1488},{"_uid":2631,"title":2632,"content":2633,"component":1711,"left_align_answer":43},"4072dfb4-241d-474c-8486-23593a686ea5","If my vehicle is being repaired under warranty, are out of pocket expenses such as accommodation, rental vehicles or commercial loss covered?",{"type":1480,"content":2634},[2635],{"type":1483,"content":2636},[2637,2639,2644,2645,2647,2652],{"text":2638,"type":1488},"The GWM New Vehicle Warranty covers repairs or replacement of parts that are defective. It does not cover consequential losses. However, this may be covered under the GWM Roadside Assistance - ",{"text":2640,"type":1488,"marks":2641},"More Info ",[2642],{"type":1695,"attrs":2643},{"href":414,"uuid":413,"anchor":102,"target":1698,"linktype":19},{"type":1504},{"text":2646,"type":1488},"Please note, that you may have other entitlements under the NZ Consumer Protections. We recommend contacting GWM Customer Service, should you have any questions by ",{"text":2648,"type":1488,"marks":2649},"clicking here",[2650],{"type":1695,"attrs":2651},{"href":396,"uuid":395,"anchor":102,"target":1698,"linktype":19},{"text":1700,"type":1488},{"_uid":2654,"title":2655,"content":2656,"component":1711,"left_align_answer":43},"5a58b0dd-4217-4e1b-879d-756f79c07990","Will my warranty be affected if I modify my vehicle?",{"type":1480,"content":2657},[2658],{"type":1483,"content":2659},[2660,2662,2663,2664],{"text":2661,"type":1488},"The GWM Warranty will continue to apply to vehicles that have been modified. However, GWM does not guarantee the workmanship of any part, component, or accessory that was not supplied and authorised by GWM.",{"type":1504},{"type":1504},{"text":2665,"type":1488},"If any defect is caused by a modification not performed at the direction of GWM Australia or New Zealand, the GWM Warranty will not cover any part, component, or accessory used in the modification - or any fault or damage caused by the modification.",{"_uid":2667,"title":2668,"content":2669,"component":1711,"left_align_answer":43},"c4288ea1-2a4c-4bd6-b176-50929194be1b","Are tyres covered by GWM Warranty?",{"type":1480,"content":2670},[2671],{"type":1483,"content":2672},[2673,2674,2675,2676],{"text":2661,"type":1488},{"type":1504},{"type":1504},{"text":2665,"type":1488},{"_uid":2678,"items":2679,"heading":2690,"component":2037},"1621f3c5-4333-48b2-985e-cbbe51e20590",[2680],{"_uid":2681,"title":2682,"content":2683,"component":1711},"5b6de9cf-7e48-4732-831f-531b5a4adddb","Is there a software update available for my vehicle?",{"type":1480,"content":2684},[2685],{"type":1483,"attrs":2686,"content":2687},{"textAlign":102},[2688],{"text":2689,"type":1488},"From time to time there may be software updates for the different systems in your vehicle. Your best point of contact is to talk to your local GWM service centre. They will be able to provide you with the latest information regarding your vehicle. ","Software Updates",{"_uid":2692,"items":2693,"heading":2711,"component":2037},"a1a8e626-c883-4aa3-817c-6dea096cd3b6",[2694],{"_uid":2695,"title":1962,"content":2696,"component":1711},"af834759-09b4-4ec4-a904-fd2a5b8d23d5",{"type":1480,"content":2697},[2698],{"type":1483,"attrs":2699,"content":2700},{"textAlign":102},[2701,2705],{"text":1969,"type":1488,"marks":2702},[2703],{"type":1709,"attrs":2704},{"color":18},{"text":1974,"type":1488,"marks":2706},[2707,2709],{"type":1695,"attrs":2708},{"href":1978,"uuid":102,"anchor":102,"target":102,"linktype":672},{"type":1709,"attrs":2710},{"color":18},"Owner Change",{"_uid":2713,"items":2714,"heading":2818,"component":2037},"91fa1ad9-98b1-44a2-9c25-082d29a7c856",[2715],{"_uid":2716,"title":2717,"content":2718,"component":1711,"left_align_answer":43},"4e01e6ee-d8a7-4e12-9488-fc7e96e62222","What is a DPF and how does the cleaning process work?",{"type":1480,"content":2719},[2720,2728,2736,2744,2752,2760,2768,2776,2784,2792,2800,2808],{"type":1483,"attrs":2721,"content":2722},{"textAlign":102},[2723],{"text":2724,"type":1488,"marks":2725},"What is a DPF?",[2726],{"type":1709,"attrs":2727},{"color":18},{"type":1483,"attrs":2729,"content":2730},{"textAlign":102},[2731],{"text":2732,"type":1488,"marks":2733},"A Diesel Particulate Filter (DPF) is an emissions control device that captures and burns tiny particles from your diesel engine's exhaust to reduce harmful emissions.",[2734],{"type":1709,"attrs":2735},{"color":18},{"type":1483,"attrs":2737,"content":2738},{"textAlign":102},[2739],{"text":2740,"type":1488,"marks":2741},"Automatic Cleaning Process:",[2742],{"type":1709,"attrs":2743},{"color":18},{"type":1483,"attrs":2745,"content":2746},{"textAlign":102},[2747],{"text":2748,"type":1488,"marks":2749},"Your vehicle cleans the DPF through a process called regeneration. The vehicle will determine when a regeneration is required.",[2750],{"type":1709,"attrs":2751},{"color":18},{"type":1483,"attrs":2753,"content":2754},{"textAlign":102},[2755],{"text":2756,"type":1488,"marks":2757},"To help the automatic cleaning process:",[2758],{"type":1709,"attrs":2759},{"color":18},{"type":1483,"attrs":2761,"content":2762},{"textAlign":102},[2763],{"text":2764,"type":1488,"marks":2765},"• Avoid frequent short trips",[2766],{"type":1709,"attrs":2767},{"color":18},{"type":1483,"attrs":2769,"content":2770},{"textAlign":102},[2771],{"text":2772,"type":1488,"marks":2773},"• Avoid prolonged idling",[2774],{"type":1709,"attrs":2775},{"color":18},{"type":1483,"attrs":2777,"content":2778},{"textAlign":102},[2779],{"text":2780,"type":1488,"marks":2781},"• Always allow the Automatic Cleaning Process to complete before turning off the vehicle",[2782],{"type":1709,"attrs":2783},{"color":18},{"type":1483,"attrs":2785,"content":2786},{"textAlign":102},[2787],{"text":2788,"type":1488,"marks":2789},"If the automatic DPF cleaning process is unable to be completed, then you may be required to perform a manual clean of the DPF system.",[2790],{"type":1709,"attrs":2791},{"color":18},{"type":1483,"attrs":2793,"content":2794},{"textAlign":102},[2795],{"text":2796,"type":1488,"marks":2797},"Manual Cleaning Process: Please follow the DPF cleaning process found in your vehicles owners manual.",[2798],{"type":1709,"attrs":2799},{"color":18},{"type":1483,"attrs":2801,"content":2802},{"textAlign":102},[2803],{"text":2804,"type":1488,"marks":2805},"You can also find a video guide on the DPF cleaning process here:",[2806],{"type":1709,"attrs":2807},{"color":18},{"type":1483,"attrs":2809,"content":2810},{"textAlign":102},[2811],{"text":2812,"type":1488,"marks":2813},"https:\u002F\u002Fwww.gwmanz.com\u002Fau\u002Fownership\u002Fvideoguides\u002F?model=ute&video=dpf-regeneration",[2814,2816],{"type":1695,"attrs":2815},{"href":2812,"uuid":102,"anchor":102,"target":102,"linktype":672},{"type":1709,"attrs":2817},{"color":18},"DPF Regeneration",{"_uid":2820,"items":2821,"heading":2835,"component":2037},"5269d051-cfa1-461d-a475-e7437c721b0a",[2822],{"_uid":2823,"title":2824,"content":2825,"component":1711},"157267b9-4350-47ed-8ecb-68edb7a28717","My Diesel vehicle has gone in to reduced power mode, what do I do?",{"type":1480,"content":2826},[2827,2831],{"type":1483,"content":2828},[2829],{"text":2830,"type":1488},"If the Warning lights below are illuminated, your vehicle may require a Manual Regeneration. You can perform the Manual Regeneration, for more information please refer to your owner’s handbook for a step by step guide to carry out the process. ",{"type":1483,"content":2832},[2833],{"text":2834,"type":1488},"If you are unable to carry out the Manual Regeneration process or require further assistance, please contact Roadside Assistance on 1800 335 132.","Mechanical",{"_uid":2837,"items":2838,"heading":2868,"component":2037},"afacdbcd-c969-4a77-bb87-a019df7850de",[2839],{"_uid":2840,"title":2841,"content":2842,"component":1711,"left_align_answer":43},"ba9f5700-ad7a-4d15-8303-8ee66599778d","Will my repair be covered by warranty?",{"type":1480,"content":2843},[2844,2860],{"type":1483,"attrs":2845,"content":2846},{"textAlign":102},[2847,2852],{"text":2848,"type":1488,"marks":2849},"Please refer to our warranty booklet for specific warranty information and timeframes: ",[2850],{"type":1709,"attrs":2851},{"color":18},{"text":2853,"type":1488,"marks":2854},"GWM Australia & New Zealand Warranty Statement.",[2855,2858],{"type":1695,"attrs":2856},{"href":2857,"uuid":102,"anchor":102,"target":102,"linktype":672},"https:\u002F\u002Fa.storyblok.com\u002Ff\u002F256395\u002Fx\u002Fb2b9f9a9f0\u002Fgwm-warranty-terms-and-conditions.pdf",{"type":1709,"attrs":2859},{"color":18},{"type":1483,"attrs":2861,"content":2862},{"textAlign":102},[2863],{"text":2864,"type":1488,"marks":2865},"Please contact your GWM dealer should you require further assistance.",[2866],{"type":1709,"attrs":2867},{"color":18},"Retail Repair",{"_uid":2870,"items":2871,"heading":2927,"component":2037},"caeaec27-3b05-4c03-bb87-7f1ea6fc3532",[2872,2882,2895,2911],{"_uid":2873,"title":2874,"content":2875,"component":1711},"542fde5e-71dc-44d9-9037-fffe2e9632fb","When will my new car arrive?",{"type":1480,"content":2876},[2877],{"type":1483,"attrs":2878,"content":2879},{"textAlign":102},[2880],{"text":2881,"type":1488},"Your best point of contact is to talk to your selling GWM dealer. They can provide you with information regarding your vehicle purchase.",{"_uid":2883,"title":2884,"content":2885,"component":1711,"left_align_answer":43},"4d3a02ef-a67f-46ab-a271-deab7d3df24d","I have a question about my sales contract, can you help me?",{"type":1480,"content":2886},[2887],{"type":1483,"content":2888},[2889,2891,2892,2893],{"text":2890,"type":1488},"A sales contract is a legally binding agreement between the customer and the selling GWM Dealership. GWM Australia and New Zealand, as a vehicle distributor, is unable to become involved in contractual disputes. ",{"type":1504},{"type":1504},{"text":2894,"type":1488},"We recommend that you address any complaints immediately with the Sales Manager or Dealer Principal of the GWM Dealership concerned.",{"_uid":2896,"title":2897,"content":2898,"component":1711,"left_align_answer":43},"0e4301d8-16dd-459b-8a48-18e39f052e4a","How can I arrange a test drive?",{"type":1480,"content":2899},[2900],{"type":1483,"content":2901},[2902,2904,2910],{"text":2903,"type":1488},"Ready to get behind the wheel of a GWM vehicle? If you would like us to assist in arranging a test drive for you, please ",{"text":2905,"type":1488,"marks":2906},"click here",[2907],{"type":1695,"attrs":2908},{"href":2909,"uuid":346,"anchor":102,"target":1698,"linktype":19},"\u002Ftest-drive",{"text":1700,"type":1488},{"_uid":2912,"title":2913,"content":2914,"component":1711,"left_align_answer":43},"3bce11c4-ad5f-433e-bf7c-35e985899168","Can GWM inform me of vehicle stock availability at GWM Dealers?",{"type":1480,"content":2915},[2916],{"type":1483,"content":2917},[2918,2920,2921,2922],{"text":2919,"type":1488},"We recommend you contact your local GWM Dealership to discuss your vehicle needs. If they do not have a suitable vehicle in stock, they may be able to source it from another GWM Dealership or advise when one may be available from factory production. ",{"type":1504},{"type":1504},{"text":2923,"type":1488,"marks":2924},"Click here to find your closest GWM Dealership.",[2925],{"type":1695,"attrs":2926},{"href":1806,"uuid":352,"anchor":102,"target":1698,"linktype":19},"Sales",{"_uid":2929,"items":2930,"heading":2944,"component":2037},"e3e97bee-3359-4ef6-915b-174179319c8b",[2931],{"_uid":2932,"title":2933,"content":2934,"component":1711},"d1dca748-5c68-4476-9eeb-e0a8f048939d","Why does the vehicle brake on bends when using cruise control?",{"type":1480,"content":2935},[2936],{"type":1483,"content":2937},[2938],{"text":2939,"type":1488,"marks":2940},"Adaptive cruise control is part of the 5-Star ANCAP Safety. The system works within set parameters these can be affected by road conditions, vehicle speed and curvature of the corner. Braking force may vary depending on the prementioned conditions. Refer to your owner’s manual for further information. This is NOT an autonomous driving system and is NOT a replacement for an attentive driver.",[2941],{"type":1709,"attrs":2942},{"color":2943},"rgb(33, 37, 41)","Active Corner Control",{"_uid":2946,"items":2947,"heading":2968,"component":2037},"d7a3bbd2-233c-4900-b933-03f3b8dba267",[2948],{"_uid":2949,"title":2950,"content":2951,"component":1711},"f4251adb-de64-4f49-aead-76b1e4f5dd3f","Can Lane Keep Assist be turned off?",{"type":1480,"content":2952},[2953,2958,2963],{"type":1483,"attrs":2954,"content":2955},{"textAlign":102},[2956],{"text":2957,"type":1488},"Lane Keep Assist is part of the 5-Star ANCAP Safety. The system works within set parameters that can be affected by road conditions and vehicle operation. ",{"type":1483,"attrs":2959,"content":2960},{"textAlign":102},[2961],{"text":2962,"type":1488},"Some adjustments can be made via the settings menu of the multi media system on your vehicle. If Lane Keep Assist is manually deactivated, the system will reactivate upon restarting the vehicle.",{"type":1483,"attrs":2964,"content":2965},{"textAlign":102},[2966],{"text":2967,"type":1488},"Refer to your owner’s manual for further information. This is NOT an autonomous driving system and is NOT a replacement for an attentive driver.","Lane Keep Assist",{"_uid":2970,"items":2971,"heading":2982,"component":2037},"e66d2115-de5e-4560-8757-ab683f701fb2",[2972],{"_uid":2973,"title":2974,"content":2975,"component":1711},"c4f7fdec-1259-4bbf-ac77-42526f2f10c9","Can I get a loan car while my vehicle is being serviced or repaired under warranty?",{"type":1480,"content":2976},[2977],{"type":1483,"attrs":2978,"content":2979},{"textAlign":102},[2980],{"text":2981,"type":1488},"Loan vehicles are primarily provided by your GWM dealer. Most dealers maintain their own fleet of loan vehicles for customer convenience during repairs and servicing. Please discuss your requirements with your GWM dealer.","Loan Vehicle Support",{"_uid":2984,"items":2985,"heading":2996,"component":2037},"f99e0170-1d03-477a-b974-333737ccb126",[2986],{"_uid":2987,"title":2988,"content":2989,"component":1711},"55556ac7-9244-47c3-9b97-5b5efd704ea6","Where can I get a replacement owner’s manual?",{"type":1480,"content":2990},[2991],{"type":1483,"attrs":2992,"content":2993},{"textAlign":102},[2994],{"text":2995,"type":1488},"Your local GWM service centre can order a replacement owner’s manual \u002Fservice book for your vehicle.","Owner’s Manual \u002F Log Book",{"_uid":2998,"items":2999,"heading":3060,"component":2037},"dc05ccbd-f361-43b6-9a33-1a99d906cbad",[3000,3018,3037],{"_uid":3001,"title":3002,"content":3003,"component":1711,"left_align_answer":43},"363b7959-50ee-4a30-9a9b-e9bf90963161","Does my vehicle have GWM Roadside Assistance?",{"type":1480,"content":3004},[3005],{"type":1483,"content":3006},[3007,3009,3010,3011,3013,3017],{"text":3008,"type":1488},"The safety and quality of our customers’ driving experience is of paramount importance. That’s why new GWM vehicles are supported with Roadside Assistance Cover for 5 years after the ownership commencement date.",{"type":1504},{"type":1504},{"text":3012,"type":1488},"Please contact GWM Assistance to check your policy on ",{"text":1692,"type":1488,"marks":3014},[3015],{"type":1695,"attrs":3016},{"href":1697,"uuid":102,"anchor":102,"target":1698,"linktype":672},{"text":1700,"type":1488},{"_uid":3019,"title":3020,"content":3021,"component":1711,"left_align_answer":43},"ddb392df-4297-41f5-8424-5987312617d0","I am a member of GWM Roadside Assistance. How do I access this service?",{"type":1480,"content":3022},[3023],{"type":1483,"content":3024},[3025,3027,3028,3029,3031,3035],{"text":3026,"type":1488},"Assistance is just a phone call away! ",{"type":1504},{"type":1504},{"text":3030,"type":1488},"Please contact our GWM Roadside Assistance team on ",{"text":1692,"type":1488,"marks":3032},[3033],{"type":1695,"attrs":3034},{"href":1697,"uuid":102,"anchor":102,"target":1698,"linktype":672},{"text":3036,"type":1488}," - Please make sure you have your location, vehicle rego, or Vehicle Identification Number (VIN).",{"_uid":3038,"title":3039,"content":3040,"component":1711,"left_align_answer":43},"701b01ed-9700-416c-a7ef-0e71723acea0","Who should I contact in an emergency situation?",{"type":1480,"content":3041},[3042],{"type":1483,"content":3043},[3044,3046,3047,3048,3050,3054,3058],{"text":3045,"type":1488},"We recommend you contact the Service Department at your local GWM Dealership. They can discuss the situation with you and advise on the best course of action. ",{"type":1504},{"type":1504},{"text":3049,"type":1488},"If you have GWM Roadside Assistance, simply call ",{"text":1692,"type":1488,"marks":3051},[3052],{"type":1695,"attrs":3053},{"href":1697,"uuid":102,"anchor":102,"target":1698,"linktype":672},{"text":1876,"type":1488,"marks":3055},[3056],{"type":1709,"attrs":3057},{"color":18},{"text":3059,"type":1488},"- Please make sure you have your location, vehicle rego, or Vehicle Identification Number (VIN).","Roadside Assist",{"_uid":3062,"items":3063,"heading":3075,"component":2037},"32fb923a-e914-44d6-9450-391b7081cc9f",[3064],{"_uid":3065,"title":3066,"content":3067,"component":1711},"eee77ec2-ec86-4c47-95a0-5ad9ba23a49b","Why doesn’t my car have a spare tyre?",{"type":1480,"content":3068},[3069],{"type":1483,"content":3070},[3071],{"text":2035,"type":1488,"marks":3072},[3073],{"type":1709,"attrs":3074},{"color":2943},"Spare Wheel",{"_uid":3077,"items":3078,"heading":3147,"component":2037},"5af888c2-1e44-442a-b5ad-9599a91e61ea",[3079,3092,3118,3133],{"_uid":3080,"title":3081,"content":3082,"component":1711,"left_align_answer":43},"56f4c349-6d1a-44ff-9f43-8f12f998eb2c","What is a vehicle recall?",{"type":1480,"content":3083},[3084],{"type":1483,"content":3085},[3086,3088],{"text":3087,"type":1488},"A vehicle recall occurs when GWM Australia and New Zealand determine that one of our models has a safety-related defect or does not comply with a federal safety standard.",{"text":1706,"type":1488,"marks":3089},[3090],{"type":1709,"attrs":3091},{"color":18},{"_uid":3093,"title":3094,"content":3095,"component":1711,"left_align_answer":43},"9bcc7936-edbc-4869-8c62-8782d239f56f","How will I know if my car is affected by a vehicle recall?",{"type":1480,"content":3096},[3097],{"type":1483,"content":3098},[3099,3101,3105,3107,3112,3114],{"text":3100,"type":1488},"We will",{"text":2230,"type":1488,"marks":3102},[3103],{"type":1709,"attrs":3104},{"color":18},{"text":3106,"type":1488},"contact you to advise you of any outstanding recalls. Alternatively, you can always contact your local ",{"text":3108,"type":1488,"marks":3109},"GWM Service Centre",[3110],{"type":1695,"attrs":3111},{"href":1806,"uuid":352,"anchor":102,"target":1698,"linktype":19},{"text":3113,"type":1488}," to find out more.",{"text":1706,"type":1488,"marks":3115},[3116],{"type":1709,"attrs":3117},{"color":18},{"_uid":3119,"title":3120,"content":3121,"component":1711,"left_align_answer":43},"7dcbdd81-bb4b-422b-b86a-0a3d0597e5d6","I have received notification of a recall on my vehicle. What do I do?",{"type":1480,"content":3122},[3123],{"type":1483,"content":3124},[3125,3127,3131],{"text":3126,"type":1488},"Please follow the advice provided in the notification you have received. You can also contact your ",{"text":2467,"type":1488,"marks":3128},[3129],{"type":1695,"attrs":3130},{"href":1806,"uuid":352,"anchor":102,"target":1698,"linktype":19},{"text":3132,"type":1488}," to discuss any queries you may have.",{"_uid":3134,"title":3135,"content":3136,"component":1711,"left_align_answer":43},"4dc90c1d-fa41-4e04-baee-21a4a2201f4e","Do I have to take my vehicle to a GWM Service Centre to have a recall completed?",{"type":1480,"content":3137},[3138],{"type":1483,"content":3139},[3140,3142,3146],{"text":3141,"type":1488},"A recall must be completed by a GWM Service Centre to ensure the correct repair procedures are followed. 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Get answers on ownership, safety features, and more for your GWM vehicle.",[],"faq","nz\u002Ffaq\u002F",[],438882526,"13134e44-1c1b-4fe0-b195-bd290800546e","2024-02-18T22:00:15.945Z",[],"faq\u002F",[3244],{"path":3242,"name":102,"lang":80,"published":22},[],[]]